As most clients here are aware, HostedFX is an established, reliable company with many happy customers. During my time away, I regularly checked HostedFX to make sure everything was fine – when I saw the sites not loading I immediately phoned the datacenter to arrange for a technician to isolate and remedy the issue.
Unfortunately, this week saw a hard drive failure. At this time the main drive located on our main server had multiple failures ending in the corruption of the main drive. We have now finished reinstalling the OS and have restored data from backups on the second hard drive which are just 24 hours old. This just goes to show, even in the event of a worst-case-scenario, HostedFX has come through with a recent backup for all of its clients.
We are currently carrying out the upgrade to cPanel 11. If anyone is having any trouble accessing cPanel, all you have to do is simply submit a support ticket and the matter will be resolved.
So there you have it – hard drive failure when I was away. And the result? HostedFX restores everyone’s data within 24 hours and will be pushing on to greater heights with a fantastic new brand image in the near future. Customers can expect the same level of service that HostedFX has provided for nearly 2 years now.
We apologize for any inconvenience caused, but this was completely unexpected. I believe the unfortunate situation that occurred was handled in the best possible way by HostedFX.