hostedfx

The HostedFX 10 Commandments

Hello everyone,

I hope you are all doing well and enjoying the summer time. The weather here in England isn’t that great, I got drenched in a huge monsoon earlier. I’ve rarely seen rain fall so hard and we’re nearly in the peak of summer! Still, I guess it’s good for plants…and rivers…and things that like to be wet…

Swiftly moving on,  a few nights ago I worked on the about page of our website. I decided to add a new feature called ‘The 10 Commandments of HostedFX’ - it basically outlines the morals and beliefs we operate our web hosting company by. In my mind, they are thoroughly honest and I believe we meet each ‘commandment’ every day. Take a look;

The 10 Commandments of HostedFX

- We maintain at least 99.9% uptime each and every month
- We answer all emails/support tickets within a short period of time
- We are friendly, helpful and honest at all times
- We work with the best interests of the customer at heart
- We keep all server side software up to date, secure and feature packed
- We maintain state of the art hardware
- We never overload our servers - customer service is priority
- We keep our servers safe and secure - so your site will be too
- We keep our clients informed of any changes that may affect them
- We will continue to upgrade our services, yet never increase our prices

So guys, how are we doing? Would you say HostedFX abides by its own rules? Is there anything else you’d like to see in the commandments? Remember -; we’re not limited to just 10. Let me know in the comments. It may seem like a small thing, but this can serve as a constant reminder to the company that we try to be.

Posted in General Updates | 3 Comments »
July 7th, 2008

Did We Say…Reseller Hosting?

That’s right. For too long now HostedFX has been setting the standard for just shared web hosting. It’s time we added a new dimension; Reseller web hosting.

This is just a quick notice that it’s in the pipework for a release soon. July will see reseller hosting added to the product line of HostedFX. And I almost forgot, reseller account will go on our brand new server

Stay tuned.

What’s your thoughts on this?

Posted in General Updates | 2 Comments »
June 29th, 2008

Automation Features of New Client Area

With the new client area brings something I have wanted for a long time - automation! In this post I will briefly outline the automated processed carried out automatically by the client area. If you have any suggestions, please feel free to comment - HostedFX will always listen.

Account Creation/Suspension/Termination
- New accounts will be automatically created, and the details emailed to you, after the first payment is due.
- Accounts will be automatically suspended after a payment is 2 days overdue.
- Suspended accounts will be automatically unsuspended the second an overdue invoice is paid.
- Accounts will be automatically terminated 90 days after the last payment was received.

Billing
- Invoices will be generated 7 days before the payment is sent.
- A reminder will be sent 1 day before the payment is due, if it has not been paid.
- An invoice ‘overdue message’ will be sent if payment reaches 1 day late.

That’s basically it. If you don’t agree with anything, please let me know

Posted in General Updates, Software | No Comments »
June 6th, 2007