hostedfx

A New Member to the Support Team

As HostedFX expands and our client base increases, the need for an extra member of staff to assist with keeping our clients happy is simply a necessity. We currently have a couple of support staff, a mystery technician, and contacts on hand at our datacenter 24 hours a day. With the growth of HostedFX, another knowledgable, reliable, helpful support operator was required. But for the time being, Gareth found me - Mark Horsfall.

I would like to take this opportunity to introduce myself as the latest member of staff; Mark Horsfall. I will be working on the staff support team and will answer most queries along with Gareth. I’m here to answer and provide assistance when Gareth can’t - but so far, he seems to respond instantaneously to support tickets meaning I’ll have to wait until he sleeps to get a chance to respond to a ticket. I have an pretty established three year history in hosting, having owned my own hosting company before leaving the company due to time restraints. I now enjoy being a part time photographer at the young age of 16! As they say, age is merely a number, hosting is a passion of mine and I consider myself extremely knowledgable in the field.

I am located in the United Kingdom and am up around the clocking checking that clients are satisfied and everything is running smoothly. Gareth has set up an email address so you can email me directly if a support ticket doesn’t satisfy your needs. The email address is: markhorsfall@hostedfx.com - no spam please, unless it is something that will interest me.

I really look forward to helping out and getting started. If there’s anything else you’d like to know about me, either submit support tickets night and day to find out about my anger issues, or simply ask away in the comments section of this blog post.

Oh, and please keep ordering from HostedFX, else you’ll see me jobless. And you wouldn’t want that, would you?

Thank you,
Mark Horsfall,
Support Staff at HostedFX.

Posted in Announcements | 3 Comments »
August 11th, 2008

August Income Will be Donated to Charity

On this Thursday, I was sitting in a restaurant and noticed over in the far corner there was a lady who seemed to just basically be talking to as many people as possible. It turns out her job was to simply to gather donations from people dining for the purpose of Cancer Research. Needless to say, she enticed me over and the result was me donating £15 per month from my income to Cancer Research. Not a great amount of money, but I would have felt bad to have given nothing, and I’m sure my contribution may make a difference to somebody…right?

August Profit Will be Donated to Charity
This brings me on to my next point. The event at the restaurant really got me thinking - with me at the helm of HostedFX I’m in a postion to make quite a substantial contribution to any charity. By donating August’s income to charity, I will effectively be placing several thousand dollars into the hands of one (or several) charities.

So it’s decided. I’m going to foot the cost of our servers out of my own pocket for August, and donate all of the HostedFX income to the chosen charities.

Simply post a comment to this blog post recommending a charity that you would like to see the money go to, and I’ll make it happen.

Thank you for your time,
Gareth Hodson

Posted in Announcements | 10 Comments »
July 26th, 2008

Hello Reseller Hosting!

Hello everyone,

As promised, I am extrememely pleased to announce that Reseller Web Hosting is now part of the product line offered by HostedFX! If you want to get straight to the point, you may go ahead and view our reseller plans.

As you can see, we’ve crammed in the highest possible specs at ridiculously low prices. Here’s a brief overview of what your money gets you;

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Small Reseller - $14/Month; 12GB Space, 250GB Bandwidth, cPanel/WHM and Fantastico.

Medium Reseller - $22/Month; 20GB Space, 500GB Bandwidth, cPanel/WHM and Fantastico.

Large Reseller - $32/month; 32GB Space, 1000GB Bandwidth, cPanel/WHM and Fantastico.

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As you can see, we’ve gone above and beyond what is expected in terms of specification for the price we are providing. Any existing customers who wish to turn their account into a reseller, simply submit a support ticket to be upgraded.

As of this blog post, reseller hosting is now available to order!

Thank you
Gareth Hodson

Posted in Announcements | 4 Comments »
July 4th, 2008