[MUST-READ] It’s Good To See You
Well, what a 24 hours it has been.To be honest, I don’t know where to begin but I’ll give it my best try.
The Explanation
Firstly, we had a huge network attack where basically every dedicated server at our datacenter went down. This was the result of a DDOS attack on the datacenter’s network. We later found out that there was literally thousands of IP’s flooding the network and therefore clogging up apache, meaning that none of the sites on our server would load. The ironic thing about this is that our server has not been down once during the attacks – the load has been perfectly fine.
However, our apache was clogged due to the persistent connections which prevented other websites from loading on our server. I’d like to give a special thanks to one of our clients, Make, who was a fantastic aid in isolating and fixing the problem with the IP flooding.
As you all know, this is a first outage of this kind for HostedFX, and hopefully a last. This is a rare occurance for the datacenter, who have assured me that they will put in place measures to avoid future repeats of this incident. I can only thank you for your loyalty during this time as this is something that was out of our control.
The Reward
All of our packages have just recieved double the amount of bandwidth. Even though this incident was not under our influence, I can completely understand your frustration and therefore see this as ‘payback’, if you will. All accounts now have the following amounts of bandwidth, dependant upon your package:
- Bronze: 60GB - Silver: 120GB – Gold: 180GB
Once again, I can only thank you for your loyalty and patience during this tough time. Now we look to push forward together, with many upgrades and additional features planned for HostedFX.
Kindest and warmest regards,
Gareth Hodson
100% Power Uptime – 1 Year
root@hostedfx [~]# w
22:11:12 up 377 days, 13:42, 1 user, load average: 0.60, 0.34, 0.29
The above was taken from our dedicated server providers at the datacentre, it would have been longer had we not rebooted the server. Never-the-less this proves no serious power-related issues in our data center for over 375 days!
The Launch of HostedFX
After a highly anticipated wait HostedFX was finally launched on 09/30/2005, we are dedicated to providing high quality hosting and fantastic support at affordable prices.
All accounts come with the following features as standard:
100MBPS Connection
99% Uptime Guarantee
Unlimited mySQL databases
Unlimited Email Accounts
Unlimited Subdomains
PHP & mySQL
Cpanel 10 Control Panel
Fantastico – 25 Free Scripts
Website Backup Manager
Free 24/7 Web Statistics
And much much more!
The full details of all of our shared web hosting packages can be seen on our homepage.
